Privacy Policy.
Thoughtful with your information, just as we are with your home.
1. Who we are
LUXHIVE LIVING is operated by LUXHIVE MARKETING & ADVERTISING PRIVATE LIMITED. For privacy enquiries, email support@living.luxhive.in.
2. Data we collect
When you create an account or place an order, we collect your name, email, mobile number, password hash, delivery address, PIN code, purchases, communication preferences and customer support correspondence. We do not store your card number: online payment, when enabled, is handled by an external payment gateway.
3. Why we use it
We use necessary information for account access, order fulfilment, invoice and shipping updates, fraud prevention, customer support and legal compliance. Optional marketing communications require appropriate consent.
4. Who receives data
Necessary information may be shared with manufacturing, delivery, payment, email and SMS providers to fulfil your order. Providers must use information only for authorised service purposes under applicable arrangements.
5. Location from PIN code
PIN code lookups help suggest district and state using a third-party postal data service. They do not verify delivery eligibility or replace the complete address you provide.
6. Security & retention
Passwords are stored as salted password hashes; we use transport security, server-side validation and session controls. We retain records only as long as needed for fulfilment, business, tax and legal obligations, subject to an approved retention schedule.
7. Your choices
You may request access, correction or account-related assistance by contacting us. Statutory rights apply according to Indian law. We will also publish the applicable grievance-contact details in the final live privacy policy.
8. Cookies
Essential session cookies support authentication, shopping bags and checkout. Optional analytics or marketing technologies will require appropriate disclosure and consent where applicable.